Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and respond when you contact support.

Account securityWallet activitySupport recordsCookie useRequest changes
6774 bt How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We built our account system around encryption, access controls and regular audits so your wallet activity and personal details stay secure. Every bKash, Nagad and Rocket transaction is logged with a unique reference, and we monitor login patterns to catch unauthorized access early. You control who sees your data by keeping your password private and enabling any additional security features we offer in your account settings.

Encryption

All data moves between your device and our servers over encrypted connections. Account passwords are hashed, and wallet details are stored in encrypted form so even our team cannot read them in plain text.

Access Control

Only authorized personnel can view account records, and access is logged for audit. Payment processors see only the transaction details needed to complete your bKash, Nagad or Rocket transfer, not your full account history.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand which games and pages you visit, and security cookies to detect suspicious activity. You can manage cookie preferences in your browser, but disabling them may limit lobby features.

Data Retention

We keep your account and transaction records for the period required by financial regulations, typically several years after your last activity. If you close your account, we retain the minimum data needed for legal compliance and then delete the rest.

POLICY CONTACT

Reach Us About Your Data

If you want to review the personal information we hold, update your mobile number or wallet details, request deletion of your account, or ask how we process your data, our support team handles all privacy-related requests. We respond within a reasonable timeframe and walk you through the steps needed to verify your identity before making changes.

Team online

Live Chat

Open the chat widget in your account dashboard and select the privacy topic. Our team confirms your identity with your registered mobile number and processes data requests during the same session.

Email Support

Send your request to our support address from the email linked to your account. Include your account ID and describe what data you want to review, correct or delete so we can handle it accurately.

Account Settings

Log in and navigate to your profile page to update your mobile number, change your password, or review recent wallet activity. For deletion requests or full data export, contact live chat or email support directly.

Common Questions About Your Data

We collect your mobile number, email address if provided, wallet details for bKash, Nagad or Rocket, device type and operating system, IP address, and location data where permitted by your device settings. We also log your game sessions, bet history and support conversations.

We share transaction details with bKash, Nagad and Rocket to process your deposits and withdrawals, and we share session data with game providers like Pragmatic Play and Evolution to deliver live tables and slot features. We do not sell your information to advertisers or unrelated companies.

Contact our support team via live chat or email, provide your account ID and registered mobile number, and request a data export. We verify your identity and send a secure file containing your account details, transaction history and activity logs within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email support. We close your account, process any pending withdrawals, and delete personal data not required for legal or regulatory retention. Transaction records may remain in archived form to meet anti-money-laundering obligations.

We use session cookies to keep you logged in, analytics cookies to track which games and pages are popular, and security cookies to flag unusual login attempts. You can disable or clear cookies in your browser settings, but some account features may not function properly without them.

Yes. Wallet details are encrypted both in transit and at rest. We store only the minimum information needed to complete transactions, and our payment processors handle sensitive data under their own security protocols. Your PIN and full wallet credentials never leave your bKash, Nagad or Rocket app.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.